Meet RevControl's intern, Robin!

Geplaatst op Monday 6 May 2019, door Marlies van den Langenberg

Let’s introduce RevControl’s intern Robin Sleegers: 24 years, hospitality management student, living in Eindhoven. Robin started at RevControl only a few months ago and he already provided users a RevControl training, visited the largest hospitality trade show, and made great progress on his research project. During his internship, Robin aims to find out whether NetRevPar is a valuable addition to RevControl.

How Robin became an intern at RevControl…

Currently, Robin studies International Hotel Management at Breda University of Applied Sciences: “I have been interested in Revenue Management for a while. During my minor Asset & Demand Management I became inspired to discover it in depth.” RevControl’s Director of Operations, Edwin Leenheer, was guest lecturer during the Revenue Management part of the course: “Edwin gave us the challenge to determine the best revenue strategy for a hotel. Based on real anonymised data, by using RevControl of course! After successfully finishing the assignment, I wanted to experience revenue management from a software point of view. For instance, how does an RMS connect to a PMS? Or a channel manager? And how does it fit in the daily tasks of a hotelier? Luckily for me, RevControl offered an internship.” The perfect way for Robin to get a taste of the real deal!

What is NetRevPar and what makes it so fascinating?

Robin’s research focuses on whether NetRevPar would be a valuable addition to RevControl’s features: “The research question came from RevControl’s users. RevPar is the most important KPI for hoteliers. It shows how much revenue is generated per available room. However, the costs per available room are not included. NetRevPar is RevPar minus the costs.” Hoteliers are very curious to see this part in an RMS, but the concept is very complex. Costs differ per hotel, per channel and even per period: “It is a challenge to come up with one formula that determines NetRevPar. For instance, city taxes are hardly ever the same, travel agencies all charge different fees and hotels receive bookings through their own website as well. Hoteliers are often aware of how much money is spent, but not of the exact costs per channel.” Is this even possible? That is the question Robin aims to answer during his internship.

Robin & Edwin at the ITB Berlin

So far, responses are mixed

Robin is interviewing individual hotels and hotel chains. So far, responses are mixed: “The costs hoteliers want to include vary! For example, some even want to include their company vehicle costs. I knew it would be complex, but I discovered there is much more to it than I thought!” Robin’s true ‘baptism of fire’ at RevControl was this year’s ITB in Berlin: “Within a month I was presenting RevControl to hospitality experts from all over the world. Being a student, I felt honored to join the team. It has been extremely impressive, interesting and fun!” As it was the first time RevControl joined the ITB with a stand, we can relate to the overwhelming feeling. Besides working on his research project, Robin participates in all of RevControl’s activities: “I join weekly meetings, sales appointments, and I even provided a user-training myself! I truly feel part of the company.” In a few years, Robin sees himself as an all-round sales representative. We can see that happening as well.

Tags: revcontrol

RevControl experiences from Hotel Buitenplaats Vaeshartelt

Geplaatst op Monday 1 October 2018, door Marlies van den Langenberg

While the overall hotel occupancy in Maastricht has decreased (source: Hospitality Management*), Hotel Buitenplaats Vaeshartelt’s occupancy has been stable at 88% for the last 2 years. Thanks to RevControl? We’ve asked Rooms Division Manager Hilde Curfs to share her insights on revenue management and experiences with RevControl.


Buitenplaats VaesharteltBut first, we have to take a moment to appreciate this beautiful hotel. The building dates from the early middle ages, and is surrounded by acres of lands. An impressive place where guests can find calm and cosiness. Unlike Hilde, as running things in a hotel with 84 rooms and 22 conference rooms is quite a busy job: ‘I manage the reception, housekeeping, night shifts, sales department. And I’m responsible for the hotel occupancy. Yet, in between my appointments I always find a little time to enjoy the environment.’

Changes in the hospitality market meant a change of direction

Formerly, Buitenplaats Vaeshartelt focused on business guests, but changes in the market made them broaden that perspective: ‘About a decade ago, there weren’t that many options to hold a conference with colleagues or business partners abroad. You had to book a hotel for that. Because of the introduction of skype, and due to the crisis, the business market collapsed. As did our occupancy. We needed a drastic change in our direction to get to a healthy level again. I’m happy our hard work payed off. We now focus on leisure as well as business guests. Everyone is welcome here. That’s wat makes this hotel so special. All our different guests, with all their different stories.’ We definitely recommend paying a visit, so you can experience the liveliness of Buitenplaats Vaeshartelt for yourself.

Revenue management is a combination of gut feeling, experience and common sense

‘In my opinion, revenue management is based on experience, common sense and gut feeling. Supplemented with a high-end system.’ Hilde started without any tools, doing everything the old-fashioned way: ‘We didn’t have a channel manager, nor did we use a revenue management system. None of that. I remember filling out all prices in all booking engines one by one. I can’t imagine doing that anymore. The thing about RevControl is, it makes my work easier, but I’m still the one in control. The system doesn’t take over, but it helps me. I can measure whether my gut feeling is right. It usually is of course…’

RevControl enhances flexibility in our pricing strategy

‘Our price range used to be fixed. A low occupancy meant a lower BAR, and vice versa. We weren’t able to always effectively adapt our prices according to sudden changes in the market. RevControl enables us to be more agile on that matter. One of my favorite features is the pickup alert. It instantly notifies me of sudden changes and enables me to take action immediately. Since we’ve been using RevControl we have a healthier balance in occupancy and the overall RevPAR. So, to answer your question: Yes, RevControl certainly played an important part in Buitenplaats Vaeshartelt’s success over the last years!” We’re very happy to hear that, and we hope to be able to help Hilde for many more years.

*Check Hospitality Management (in Dutch)

Tags: revcontrol

RevControl goes UK!

Geplaatst op Friday 21 September 2018, door Marlies van den Langenberg

RevControl is very proud to announce partnership with Britain's Journey, a renowned Hotel Marketing Company. Together they're going to help many hoteliers optimise their revenue!

Eindhoven, NL: September 2018, RevControl, the revenue management system by CARE Internet Services announces a new partnership with Journey, a company with wide expertise in hotel marketing. After experiencing rapid growth in the first half of 2018 within the Dutch market, RevControl is ready to expand abroad. They have already set foot in the Czech Republic and Iceland, and together with Journey, RevControl is ready to start helping hotels in the United Kingdom with optimizing their revenue as well.

"I'm enthusiastic to work with such an experienced group of people" 
-Edwin Leenheer, RevControl

Edwin Leenheer, RevControl

Both RevControl and Journey are exhilarated about the chances and possibilities their partnership will offer. RevControl’s Director of Operations, Edwin Leenheer says: “Welcoming Britain’s Journey to the RevControl family is one of the greatest moments in the three years of RevControl’s existence. I’m very enthusiastic to be working together with such an experienced group of people. I feel confident that Journey will help many hoteliers enhance their revenue management strategy by introducing RevControl to them. Great things will happen in the coming months, so stay tuned…”

"We're representing one of the best in the business"
-Samantha Williams, Journey

Sam Williams, Journey

Journey’s Revenue Manager, Samantha Williams shares Edwin’s enthusiasm: “We believe that in order for hotels to truly succeed in a very competitive marketplace, they need to have an understanding of revenue management and take control of their strategy. To maximise revenue KPIs, hotels need to be reactive to the ever-changing buying patterns of potential guests and the complexities around supply and demand. By partnering with a great RMS like RevControl, we are now representing one of the best in the business, allowing our clients to optimise and maximise their revenue with ease.”

About Journey: Journey works exclusively within the hotel sector. They work with over 200 luxury hotels and resorts around the world. Through a unique blend of marketing expertise and a customised suite of digital technology, Journey provides hoteliers with a hassle-free 360° platform that delivers everything hoteliers need to drive guest acquisition, maximise conversion, and increase client retention. With their headquarters in Cheltenham, UK and with over 60 members of staff covering web developers, digital marketers, designers, and content writers, Journey boasts a team with a commercial focus as well as a suite of technology created to help hoteliers increase their ROI.

About RevControl: RevControl is a product of CARE Internet Services, an internet applications company based in Eindhoven, The Netherlands. RevControl offers revenue management software as a service for hoteliers and was launched in 2015. CARE has over 20 years of experience in revenue management as well as developing hospitality related systems. Their mission is to provide hoteliers with complete and comprehensive software that saves hoteliers time while increasing effectiveness. They’ve got over 140 customers in Europe amongst which individual hotels, hotel groups, camp sites and hostels.

More information: Marlies van den Langenberg
Marketing RevControl

Tags: great britain journey partner partnership revcontrol uk

The awesome job of a hotel manager

Geplaatst op Thursday 17 May 2018, door Marlies van den Langenberg

Ralph Prumper is manager of two beautiful hotels in the centre of Amsterdam: Hotel Citadel, and The Highland House. Hotel Citadel has 38 rooms, and is currently being renovated and refurbished. The result will be a brand-new hotel—the name of which has not been made public yet. The Highland House is a Boutique Hotel with 12 rooms, which opened its doors last summer (2017) and has been getting great reviews by its guests ever since. Ralph shares his vision on revenue management and the use of RevControl in his daily business.

What are your most important activities?

My job is extremely diverse, but let me summarise my activities in three main responsibilities: keeping the overview, looking forward, and developing business. The first one means I check our rooms, keep an eye on F&B, read guest reviews and talk to guests and staff on a regular base. It’s very important to be aware of what’s going on, so I can make sure everyone is doing great. The second responsibility has to do with focusing on the market. How are prices developing? Which costs are to be expected? And how is our occupancy rate? Lastly, I always strive to be ready for the future. That means developing competencies of staff, as well as improving our hotel facilities. Focusing on those three main responsibilities results in happy guests, happy staff and a financially healthy hotel.

Why is revenue management so important for your hotels?

Revenue management is essentially your pricing strategy. Our hotels are located in the middle of Amsterdam, and we’re surrounded by competitors who are continuously adapting their rates. Not taking this into account we’d risk missing out on important opportunities. Believe me, even if the hotel facilities are nearly perfect: without revenue management you will be left with empty rooms.

When are you doing revenue management right?

It’s all about the right balance. First of all, and most importantly, the rates need to match the experience you’re offering your guests. Secondly, you need to keep an eye on your competition and market fluctuations. That’ll help you realise the most optimal occupancy rate. Thirdly, you need to make sure your revenue reaches the point at which you’re financially healthy, making it possible to invest in new ambitions. The right balance enables you to keep on moving forward, while delivering high quality hospitality at a fair price.

What made you consider using revenue management software?

That’s easy: Setting the right room rate manually every time is a lot of work! And when things are evolving rapidly, you need to be able to react quickly to sudden changes. Imagine for instance, having spent hours to set the perfect room rates for a certain period. Everything seems fine. Until suddenly a big event is announced for exactly that period. That would mean your rates wouldn’t match your demand anymore and your competitors will at some point be able to do investments you won’t be able to match. In short, what we really needed was a system that would enable us to update our rates real time. Furthermore, we wanted to be able to set our own criteria, the same ones we used manually, to make sure all decisions would always be in line with our overall strategy.

How does RevControl help you in your daily business?

By setting business rules, you actually capture your entire revenue management strategy in RevControl. Instead of constantly checking if your strategy still matches reality, the software does that for you. It alerts you of changes in the market. On top of that, the system reminds you of how you want to act upon those changes according to your own strategy. This helps you to keep optimising your business.

What was the most important reason to choose RevControl as your revenue management system?

That has everything to do with the many good reviews and my own gut feeling. When you’re going to use a system to help you do your business, you have to reveal a lot of sensitive information. That’s a risk. So trust is absolutely crucial. And if something goes wrong, it’s very important to get efficient support, and as soon as possible, Trustworthiness and dependability are probably best judged first hand.  Therefore, I think the positive experience that my colleague had with RevControl was a big factor. The various meetings with your consultant Edwin pulled me over the line, as it confirmed what my colleague had told me about you guys.

How did you experience setting up RevControl for the first time?

That went very well! The first setup was done together with Edwin. He helped us translate our strategy to effective business rules in RevControl. As we started things up together, the expertise of me as hotel manager was complemented by Edwin’s expertise in revenue management technology. As soon as we’d got the basics up and running, I could easily involve more colleagues in revenue management. That’s very beneficial for the results, for business engagement, and for the team spirit!

What’s the best functionality of RevControl?

Without a doubt that is the rate recommendation. Next in line is the pick-up today, and the pick-up alert. Those features show me the right information in an easy, fast, and comprehensive way. What a time savor!

How are you noticing the difference since you’ve been using RevControl?

By using RevControl we have realised a higher occupancy rate. Our ADR has increased as well. Even more than I expected when you look at the development of the market in Amsterdam. RevControl also saves us a lot of time. That’s truly amazing! I can spend my time where it should be spent: guests, staff, and hotel facilities. We get to focus on guest experience, RevControl ensures we can pay the bills.

Can you share your over-all opinion about working with team RevControl?

What I really like, and what is not so common as you might think, is that your helpdesk always responds quickly. If something goes wrong in the hotel business, it usually effects a lot of people at once. Leisure guests stay at our hotel to escape reality, so we need to be able to give them a few carefree days, without any nuisances. For that reason, it’s imperative that in case something happens, the issues are handled quickly and adequately. Any organization that sells its services to a hotel needs to understand that. RevControl does.
Something else I’d like to mention is your excellent service. For example, recently you took care of the integration with our new PMS. We didn’t have to do anything ourselves; loved it. I didn’t join hotel business to handle technique. I’m working here because I want to give our guests a fantastic experience. Your service level makes that possible!

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RevControl through the eyes of an experienced revenue manager

Geplaatst op Friday 9 February 2018, door Marlies van den Langenberg

As revenue manager of five beautiful and busy hotels, Belinda van der Molen has a varied and challenging job. Since January 2018 RevControl is part of her daily business. She’s enthusiastic to share how the software supports her in her work.

“I was looking for one place to manage all properties”

Analyzing data, creating reports, and defining the most effective marketing actions. At City Resort Hotels, Belinda manages a wide variety of tasks. She explains how she used to spend a lot of time collecting and analyzing data from different sources: “Every day I start by sharing my reports with our different locations, managers, and everybody else who’s interested to know how we’re doing. I used to extract data from five different PMS’s. One for each property. I manually turned all data into an overview comparing the current stats with the previous year. That’s very time-consuming, I can tell you!” Needless to say, Belinda is pleased as punch. With RevControl she can manage the revenue of all hotels in one place.

“RevControl enables me to optimise my forecasts”

The effectiveness of Belinda’s work has increased significantly. Her focus has switched from managing systems to growing the business: “I’m extremely result-driven. To me, the most satisfying is when the final results correspond to the outcome I forcasted. By comparing competitor prices automatically, and calculating a rate recommendation accordingly RevControl enables me to really optimise my forecasts!” 

“I was particularly impressed by the look and feel”

“Why we chose RevControl? Mainly for three main reasons. First and foremost, I was impressed by the look and feel. It’s very user-friendly and I just love the dashboard. It gives me a complete and comprehensive overview of all properties, and I can easily switch between them as well. Secondly, your installation costs are very affordable. Finally, I’m absolutely satisfied about your high-quality consulting.” Belinda is confident RevControl will help her realise her goals for 2018!

Tags: city resort hotels

RevControl Demo video

Geplaatst op Wednesday 7 February 2018, door Marlies van den Langenberg

Watch our video and see what RevControl can do for your business.

Tekst van de demo

Tags: revcontrol revenue management software

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